FAQ

Shipping

We ship worldwide from Japan. Orders are shipped mainly via Japan Post or UPS (via Yamato Transport).
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Available shipping methods
  • EMS
  • Small Packet (Registered Airmail)
  • ePacket
  • ePacket Light
  • UPS

We normally ship using trackable shipping methods only.


A tracking number will be provided after shipment.

Available shipping methods may vary depending on the destination country and package conditions.

Delivery Time

Delivery time depends on the shipping method and destination.
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Typical delivery times for EMS or UPS
  • Asia: 3–7 business days
  • North America: 4–10 business days
  • Europe: 5–10 business days
  • Other regions: 7–14 business days

For Small Packet (Registered), ePacket, and ePacket Light, delivery may take about one additional week compared to EMS or UPS.

Delivery times may vary due to customs clearance, weather, or local postal conditions.

Shipping Cost

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Shipping costs are automatically calculated at checkout based on
  • destination country
  • package weight
  • package size

Shipping costs vary depending on the total order weight.

Customs Duties & Taxes

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International orders may be subject to
  • import duties
  • customs fees
  • VAT or local taxes

These charges are determined by the destination country and must be paid by the customer.

We cannot estimate these charges in advance.

Shipping Restrictions

Due to international air transport regulations, some items cannot be shipped overseas.
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Items that cannot be shipped internationally
  • Incense charcoal
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Items that may not be shipped
  • Incense sticks longer than 35 cm
  • Certain fragile or complex incense burners
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Items that may be restricted depending on the destination country or carrier
  • Diffuser oils
  • Natural aromatic woods (such as incense wood)

If an order contains restricted items, we may need to cancel the item or the order.In such cases, we will contact the customer in advance.

Payment

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We accept the following payment methods:
  • Credit Card (Visa / Mastercard / American Express / JCB)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bancontact
  • iDEAL

All payments are processed in Japanese Yen (JPY).

Order Processing

Many of our products are ordered from the manufacturer after the order is placed. Orders usually require 3–5 business days before shipment unless the item is in stock. In rare cases, the manufacturer may inform us that an item is out of stock after we place the order.
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If this happens, we will contact you and ask whether you prefer to
  • wait for restock
  • cancel the item or order

Thank you for your understanding.

 

Returns & Exchanges

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will assist with a replacement or refund.
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Returns cannot be accepted for
  • items used after opening
  • products damaged by customer handling
  • items returned without prior contact

Damaged Items

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If your item arrives damaged, please contact us within 7 days and provide
  • photos of the item
  • photos of the package

We will arrange a replacement or refund depending on the situation.

 

Order Cancellation

Some description.
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Orders can be cancelled before shipment

Once the order has been shipped, cancellation is no longer possible.

Incorrect Address / Undeliverable Package

Please make sure your shipping address is complete and correct
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If a package is returned due to
  • incorrect or incomplete address
  • unclaimed package
  • refusal of delivery

the customer will be responsible for reshipping costs.

Original shipping fees are non-refundable.

Customs Delay

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International shipments may be subject to customs inspection

Customs clearance may cause unexpected delivery delays, which are beyond our control.

About Our Products

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Our store specializes in traditional Japanese products such as
  • Japanese incense
  • Japanese candles
  • Buddhist altar accessories
  • Japanese fragrance products

All products are carefully selected from trusted Japanese manufacturers in Japan.